Last updated 20 September 2026. These apply to everyone using Zumi, and to every coin purchase, gift and creator payout.
- Terms of ServiceThe agreement between you and Zumi for using the app.
- Privacy PolicyWhat we collect, why, and the control you have.
- Acceptable Use and Community GuidelinesWhat is allowed, what is not, and how we enforce it.
- Creator and Content PolicyVerification, monetisation eligibility and creator obligations.
- Gifting, Coins and Payments PolicyHow coins are bought, how gifts work, and where the money sits.
- Refund, Cancellation and Dispute PolicyWhen money comes back, and how disputes are handled.
- Withdrawal and Payout Policy (including KYC)Identity checks, holds, limits and how creators are paid.
- Prohibited and Restricted Content and ActivitiesThe absolute limits, including payment misuse.
- Account and Data DeletionHow to delete your Zumi account and personal data, and what we must keep by law.
- Child Safety StandardsZumi's zero-tolerance standards against child sexual abuse and exploitation, and how to report it.
Questions about these policies: support@zuma.social. Payment disputes: disputes@zuma.social.